This is to provide additional updates on the fault that occurred on our network yesterday morning.
Further investigations have revealed that the fault occurred due to an external incident that resulted in a cut on our submarine cable system, in the Atlantic Ocean between Senegal and Cote D’Ivoire, offshore the coast of West Africa. This has disrupted MainOne services south of Senegal through to Nigeria. Based on the circumstances, this failure constitutes an event of Force Majeure, being a situation beyond our control in the ordinary and normal course of business.
We recognize the impact of the outage on our customers and are working tirelessly to make available restoration capacity for temporary relief, subject to availability and service configuration specifics.
In parallel, actions have been taken to mobilize a vessel to expeditiously repair the cable in the deep ocean.
We will continue to provide regular updates on the progress of the repair works and we assure our customers that all efforts are being made to fully restore services, repair the submarine cable and to deliver the MainOne quality that you have come to rely on.
We thank you for your patience and understanding.