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Update on Submarine Cable Outage

Earlier today, Thursday, March 14, 2024, we experienced a fault on the MainOne network. Based on preliminary findings, the fault resulted from an incident on our submarine cable system, offshore the coast of West Africa, that has also affected other cable systems and is disrupting international connectivity and Internet services to countries across West Africa.

We are working with cable systems that are not affected by this incident or previous outages to secure restoration capacity and our technical team is working assiduously to begin the restoration of services, subject to availability of capacity and service configuration specifics. We will also provide incremental updates on the root cause and efforts to repair the submarine cable as soon as those details become available.

We want to assure our customers that all hands are fully on deck to repair the cable and restore all services and the MainOne quality that you have come to rely on.

We thank you for your patience and understanding.

March 14, 2024