11, Patrice Lumumba Road,Airport Residential Area,Accra, Ghana
+233-302 744 030
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Dear All,

The Board and Management of MainOne remain committed to the safety and wellbeing of its customers, partners and employees. In the wake of the recent COVID19 pandemic, we have activated our business continuity plans to ensure seamless operations across our offices and infrastructure, including Points of Presence and Data Centers.

To this end, MainOne has implemented enhanced protocols and precautionary procedures at our facilities to ensure continued operations and safety of stakeholders, in line with public health advisory. These include protocols related to the following:

  1. Access to MainOne Facilities:

MainOne has put in place preventive measures at all its facilities to check for symptoms of COVID-19, isolate and report suspected cases. We value all our staff and visitors coming into any of our facilities and it is mandatory for everyone to strictly adhere to set guidelines and precautionary measures provided. We have directed security guards and front desk officers to ensure compliance and report anyone who fails to make use of sanitizers provided or rejects to be tested by authorized personnel using infrared thermometer.

MainOne authorized personnel shall verify that the intending visitor has not been to any of the affected countries in the last twenty (20) days. Where it is discovered that the visitor has been to or is coming from an affected country, MainOne shall request for original doctor’s report certifying the visitor free of the virus, before access is granted. In some cases, access may not be granted to anyone who has been to affected countries within 24hours.

In addition, customers are encouraged to explore other channels of communication, such as teleconferencing and online customer platforms to engage with our teams, and reduce traffic to our facilities, to the minimum necessary. Our Remote Hands and Eyes services are available for data center customers. This ensures task at the data centers are carried out by our trained engineers on their behalf. For those who have the We are available to fulfill your support requests, as required.

2. Remote-work enablement: all employees are equipped to work from home, if and when required, in line with relevant procedures related to remote-working.

3. Restriction on travel to affected countries: staff are advised to delay or avoid trips to affected countries, undertake essential travels only and limit exposure to social or large gatherings and follow precautionary measures issued by the World Health Organization and local governments. “Affected areas, as defined by the World Health Organization (WHO), are considered those countries, provinces, territories or cities experiencing ongoing transmission of the COVID-19, in contrast to areas reporting only imported cases” https://www.who.int/ith/2019-nCoV_advice_for_international_traffic-rev/en/.  In addition, staff returning from trips will be required to self-quarantine for 14 days.

4. Engagement with critical vendors and partners to ensure supplies and services continue to be provided: MainOne regularly engages with its partners and suppliers and has put in place required measures to avoid stock out of critical supplies and services. We have built in contingency plans at all levels, through our multi-supplier fulfillment strategies.

We appreciate your understanding and cooperation throughout this current and evolving situation. We will continue to closely monitor this situation and closely follow the recommendations of health authorities and will keep you informed on any significant changes to these procedures.

If you have any questions regarding our response to the Coronavirus, please contact your Account Manager.

Thank you.



MainOne Management

March 26, 2020