FAQs

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How do I cancel my subscription?

While your subscription is monthly, you may terminate by giving notice to MainOne via email: smartbusiness@mainone.net or call +234 809 040 4230.

Can I change my plan?

Yes, you can change your plan anytime. However, you need to contact us to cancel your current plan and sign up for a different one. Mail us at Smartbusiness@mainone.net or any of our contact details.

Where can I get additional post purchase setup help?

MainOne simplifies purchasing, getting started and ongoing support. With SME-in-a-Box Pro, you get easy migration and onboarding assistance, ongoing 24 x 7 technical support for Microsoft Office 365, and additional technical support options via IT Helpdesk to keep your computers and business up and running without the expense of a dedicated IT staff or expensive outsourced consultant.

How do I access my Office 365 offered by SME-in-a-Box Pro?

MainOne will provide an end user portal to manage your services. Once purchased, you will access Microsoft Office 365 offered by MainOne from an Internet browser.

Are there any minimum purchase requirements?

The only thing you need to purchase is a single Microsoft Office 365 offered by MainOne seat license.

I am not a direct MainOne customer, can I still subscribe to SME-in-a-Box Pro?

Yes! You do not have to be a previous customer of MainOne to take advantage of our SME-in-a-Box Pro. This is a standalone service, which will offer Office 365 and Microsoft Dynamics among other business productivity tools. But you do need Internet access to utilize the service.

What are the benefits of having a customized email address from Microsoft O365?

A domain-based email address, like info@your-business-name.com, helps you look more professional with customers and promotes your website and company. In fact, customers are 9 times more likely to choose a company with a professional email address*. Every time you send an email from a domain-based address, you’re putting your domain name in front of customers and encouraging them to visit your website.

Where are my files stored?

Working or storing files in ‘the cloud’ means that your files are stored securely in Microsoft data centers, accessible via the internet — not on your hard drive – so you can access them anytime, anywhere, from almost any device connected to the web.
You don’t need to buy additional software and you’re not dependent on your computer to get work done. Plus, since your documents are stored on secure servers, you have peace of mind knowing that, even if your hard drive crashes or you spill coffee on your computer, your documents and programs are safe and accessible from any web browser.

What is Skype for Business?

Skype for Business (PC) and Lync (Mac), included in the Online Essentials and Business Premium plans, allow you to communicate with your colleagues, customers and partners via online conference call or HD video conference. With just a couple of clicks, you can share your screen or invite up to 250 people inside or outside your company to take part in an online conversation.

How many user accounts does SME-in-a-Box Pro support?

Our plans are designed for businesses that require fewer than 300 accounts. You may purchase up to 300 accounts of each plan (up to 600 accounts total.) If you have questions, just give us a call at +234 809 040 4230.

I already have an existing workspace email account, do I still need SME-in-a-Box Pro?

If you would like to switch your Workspace email to Office 365, please call us at +234 809 040 4230 and we can help you make the right decision regarding your existing email plan.

Will the Microsoft Office Suites I have already installed on my computer work with my cloud storage and office online?

OneDrive for Business cloud storage and Office Online work best with the latest version of Microsoft Office, Office 2013, Office 2010, and Office 2011 and 2016 for Mac.

With these versions of Office, you can select files stored in the cloud and edit them using your desktop applications instead of Office Online. Simply open the file you wish to edit, click ‘Edit in Word/Excel/PowerPoint’ and when you click ‘Save’ within those applications, your document will sync back to your storage.

Can I install the 5 licenses on 5 different employee PCs/Desktops?

The desktop Office licenses that come with the Business or Business Premium plan are associated with an individual user’s account, including that individual’s sign in and password information. Downloading a copy onto an employee’s computer would give them access to your documents.

We highly recommend that anyone in your organization needing the latest desktop version of Office have their own Business or Business Premium account.

What is Online Document Collaboration?

With our Online Essentials and Business Premium plans, documents created or stored in your OneDrive for Business cloud storage can be simultaneously edited with others inside or outside your company – anyone with a link to a document can make edits at the same time as you. You can even see each other’s edits as you go, so you’ll always be on the same page with the latest version, all without having to send documents back and forth via email.

What is Office Online?

Office Online features versions of Word®, Excel®, PowerPoint® and OneNote® that are designed to use within a web browser. You can access Office Online from your cloud storage to create new files, edit existing files, share and collaborate online with clients or colleagues.

What versions of Microsoft Office will work on my PC?

To use the 5 desktop downloads you get with the Business or Business Premium plan, you must be on one of the following operating systems:

PC: Windows 10, Windows 8, Windows 7 Service Pack 1, Windows 10 Server, Windows Server 2012 R2, Windows Server 2012, or Windows Server 2008 R2

Mac: Mac OS X 10.10

Will Office 365 offered by MainOne work with my copy of Office? That depends on your version of Office. Office 365 offered by MainOne works best with Office 2010 and Office 2011 for Mac. Office 365 also works with slightly limited functionality for Office 2007 and Office 2008 for Mac. If you have an earlier edition of Office, you will need to update to a newer version in order to use Office 365

If you are running a different operating system, remember that you can still use Office Online, browser-based versions of your favorite Microsoft tools like Excel, Word or PowerPoint, which are included with the Online Essentials or Business Premium plans.

Can I use the SME-in-a-Box Pro on my MAC or Ipad?

Yes. Office Online is compatible with Mac. And if you choose the Business or Business Premium plan, you’ll be able to download Office 2016 for Mac, which is fully compatible with Mac OS X 10 (see prior section).Office for iPad includes the full-featured, touch-friendly versions of the most popular Office apps: Word, Excel and PowerPoint.

Office for iPad is available with the Business and Business Premium plan, which includes a license that’s valid for up to 5 iPads or Windows tablets, as well as up to 5 PCs or Macs, for a single user.

How do I sign up for SME-in-a-Box Pro?

You can sign up online on www.mainone.net/SMEPro or email: SMEPro@mainone.net or call our service desk on +234 809 040 4230

Why Buy SME-in-a-Box Pro?

If you purchase our 0365 Business or Business Premium plan, you’ll get Office 2016, featuring the latest versions of the desktop applications you know and love—Excel, Word, Outlook, PowerPoint, OneNote and Publisher. And whenever Office is updated, you will automatically receive the latest upgrade at no additional charge so that you’re always on the current version of Office.

Our SME-in-a-Box Pro gives you the ability to easily and securely share and collaborate on documents using OneDrive for Business and Office Online. With Online Essentials, and Business Premium you can also create a domain-based email address and share calendars and contacts with people inside and outside of your company. Finally, unlike the Office you currently have, Office 365 from gives you the ability to have real-time online meetings and screen sharing using Skype for Business (PC) and Lync (Mac)

What is cloud computing, or SaaS?

SaaS stands for Software as a Service and is a particular Cloud computing service that allows software usage on a subscription basis. No matter what you call it, Cloud computing is the delivery of software as a service instead of as a product. In other words, rather than having individual copies of software on your workplace computers, managing licenses and ensuring compatibility, all of this is offered over a network connection, stored remotely and can be accessed from virtually anywhere on almost any device. There are several benefits to Cloud computing in the business world. What are the benefits of cloud computing for small- or mid-size businesses? Lower costs. There’s no need to invest in, build and manage an infrastructure. That’s all done for you. Simplified service management. IT peace of mind – service is fully managed by the provider. Device and location independence. Using the cloud gives you access to your systems and information using your web browser regardless of location or device used. Scalability. Enjoy a service that grows with your business. Flexible, per User, monthly subscription plans ensure that you never pay for more than you need.

What is the cloud?

The cloud is a term used to describe computing services provided by virtualized systems delivered over the Internet. Data, computation, and software are located and managed remotely on secured servers owned by Microsoft and can be accessed virtually anywhere from most internet capable devices.


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“MainOne” also known as “Main One Cable” or “Main One”) is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Since its launch in 2010, MainOne has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet services to major telecom operators, ISPs, government agencies, large enterprises, and educational institutions in West Africa...

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