Who do I contact for enquiries and complaints?

General and sales Enquiries: sme@mainone.net Technical Support, Complaints and feedback: smesupport@mainone.net Billing Enquiries or complaints: smebilling@mainone.net Telephone: +234 809 040 […]

Filed under: | Posted on April 22nd, 2016 by main_one | Comments Off on Who do I contact for enquiries and complaints?

How long does it take to set up?

Your SME-IN-A-BOX service will be up and running within 3 -10 working days from after receiving an order. Our representative […]

Filed under: | Posted on April 20th, 2016 by main_one | Comments Off on How long does it take to set up?

How can I find out if the service is available in my area?

Please visit our website on SME@mainone.net and submit your contact details. A MainOne representative will contact you to advise you […]

Filed under: | Posted on April 19th, 2016 by main_one | Comments Off on How can I find out if the service is available in my area?

Is the service capped?

No, the service is UNCAPPED. This means that you do not have to worry about running out of data during […]

Filed under: | Posted on April 16th, 2016 by main_one | Comments Off on Is the service capped?

What is a contended service?

A contended service is one whose available bandwidth is dependent on the ratio of the maximum demand to the actual […]

Filed under: | Posted on April 14th, 2016 by main_one | Comments Off on What is a contended service?

What is symmetrical bandwidth speed?

Symmetrical bandwidth implies that you have the same speed configured on both the upload and download. Non-contended/dedicated speed means that […]

Filed under: | Posted on April 13th, 2016 by main_one | Comments Off on What is symmetrical bandwidth speed?

What are the available bandwidth options on MainOne SME-IN-A-BOX?

Choosing the right service plan that is suitable to meet your business requirements is vital to ensuring that you get […]

Filed under: | Posted on April 11th, 2016 by main_one | Comments Off on What are the available bandwidth options on MainOne SME-IN-A-BOX?

What else do I get for subscribing for the service?

At the commencement of the service, a web self-care portal is provided to enable you monitor your traffic utilization, make […]

Filed under: | Posted on April 10th, 2016 by main_one | Comments Off on What else do I get for subscribing for the service?

If I don’t want to keep my current telephone number what do I need to do?

You can choose to cancel your fixed voice service with your voice service provider. MainOne will provide you with new […]

Filed under: | Posted on April 9th, 2016 by main_one | Comments Off on If I don’t want to keep my current telephone number what do I need to do?

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“MainOne” also known as “Main One Cable” or “Main One”) is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Since its launch in 2010, MainOne has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet services to major telecom operators, ISPs, government agencies, large enterprises, and educational institutions in West Africa...

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0700MAINONE, +234(1)3422000, +234 (0) 80 9040 4000

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