A contended service is one whose available bandwidth is dependent on the ratio of the maximum demand to the actual bandwidth. The higher the ratio the lower the attainable bandwidth will be and the slower the connection.
Majority of the internet services available are highly contended even though they quote the highest maximum speed but usually only guarantee a minimum data throughput. The highest maximum speed is usually only achieved at off peak times, for example at night. This is not suitable for businesses as slowness in connection can adversely impact on business operations. We guarantee a fixed connection speed regardless of the time of day that it’s being used or regardless of how many customers are on our network per time.